Coppell Family’s French Bulldog Drowns While In The Care Of Rover App Pet Sitter: ‘She Was Our Baby’


AT THE ZOO. UNTIL THE REHABILITATION IN HUTCHINS CAN TAKE OVER THE REHABILITATION DUTIES. THE TRUSTED AND ON-DEMAND DOCK SITTING COMPANY, THEY SAY THAT THE CODY ALBERT FAILED TO KEEP THEIR PET SAFE. AS A PET OWNER YOU REALLY WANT TO KNOW THAT YOUR DOG IS IN GOOD HAND. THIS IS WHY THE HOUSTON FAMILY SAYS THAT THEY LEFT THEIR DOG WITH THE SITTER FROM CODY ALBERT. THIS WAS THE LAST TIME THAT THEY WOULD SEE HER LIFE. THIS IS OUR FIRST FAMILY PICTURE. Reporter: WHEN THEY BROUGHT HOME COCOA, THEY KNEW THAT THEIR FAMILY WAS FINALLY COMPLETE. SHE WAS OUR BABY. THE BABY OF OUR FAMILY. Reporter: LAST APRIL, THE FAMILY THROUGH A PARTY AT THEIR HOME, AFRAID THAT SHE WOULD JUMP IN THE POOL, THEY STARTED LOOKING FOR A DOG SITTER. THEY EVENTUALLY CHOSE A SITTER THROUGH ROVER APP. OFTEN COMPARED TO UBER, OR AIR B&B, THIS IS A POPULAR APP THAT CONNECTS PET OWNERS WITH PET SITTERS. I CHOSE THEM SPECIFICALLY BECAUSE OF THE PERSONA THAT THEY PUT OUT THERE TO BE SAFE. AND A GUARANTEE. Reporter: THEY EXPECTED TO DROP HER OFF FOR A FEW HOURS. THEN THEY RECEIVED A FRANTIC TEXT MESSAGE, COCO WAS MISSING. THE FAMILY RUSH TO THE SITTER’S HOUSE, ONLY TO FIND IT WAS TOO LATE. THE THING THAT WE ARE TRYING TO PROTECT, COCO FROM, WAS PRECISELY WHAT ENDED UP HAPPENING TO HER. Reporter: SHE HAD FALLEN INTO THE DOG SITTERS PULL INTO ROUND. I SCREAMED AND I CRIED. I FELT EVERY POSSIBLE EMOTION THAT I COULD. Reporter: THEY ARE NOT ALONE, WE SPOKE TO 14 FAMILIES WHO SAY THAT THEIR DOGS DIED WHILE IN THE CARE OF SITTERS FOUND THROUGH APPS. 12 OF THOSE INCIDENCES INVOLVED CODY ALBERT. ON THEIR WEBSITE, THEY EMPHASIZE TRUST. STATED THAT ALL DOG SITTERS MUST HAVE A BACKGROUND CHECK, BEFORE GETTING APPROVED BY A TEAM OF SPECIALIST. OF COURSE YOU WANT TO MAKE SURE . Reporter: THE CONSUMER ATTORNEY SAYS THE PROBLEM IS WHEN COMPANIES MAKE PROMISES IN THEIR ADVERTISING AND THEN FALL SHORT. SO JUST HOW THOROUGH IS THAT VETTING PROCESS? WHEN APPLYING FOR ROVER, THE FIRST PROMPT ASKS NOT ABOUT SAFETY, BUT ABOUT HOW MUCH MONEY YOU WOULD LIKE TO MAKE. THEIR PRIORITY IS MAKING MONEY. Reporter: ROVER SAYS APPLICANTS MUST PROVIDE TESTIMONIALS, A PROFILE PHOTO AND PASS A SAFETY QUIZ. EXTRA CERTIFICATION IS ONLY REQUIRED FOR DOG WALKERS. WHICH INVOLVES LEARNING HOW TO USE DOG COLLARS AND HARNESSES. THEY SAY THAT AT FIRST, ROVER DENIED RESPONSIBILITY FOR HER DEATH. BUT AFTER SEAN AND AMY CONTACTED THE MEDIA, THEY RECOUP THE COST OF HER CREMATION AND VET BILLS. THEY ALSO OFFERED TO PAY FOR THE COST OF COCOA, ONLY IF THEY AGREED TO NEVER TELL THEIR STORY. SOMETHING THAT THE COUPLE REFUSED TO DO. IF THEY CHOOSE TO USE ROUGHER , THEY HAVE TO BE AWARE SHOULD ANYTHING GO ALONG, THERE IS NO GUARANTEE. YOU HAVE NO IDEA WHAT YOU’RE GETTING FROM THEM. Reporter: A SPOKESPERSON FOR ROVER WOULD NOT SAY HOW MANY DOGS HAVE DIED IN THEIR CARE. ONLY CALLING DEATH EXTREMELY UNCOMMON. IN A STATEMENT THEY SAID, WE LEVERAGE DATA FROM EVERY, TO FACILITATE SMARTER, SAFETY OR MATCHES. WHAT HAPPENS TO A SITTER IF THE DOG DIES IN THEIR CARE? IN THEIR CASE, THAT SITTER WAS BOOTED FROM THE APP. THEY SAY THEY INVESTIGATE EVERY DEATH, THEY WILL PAUSE A SITTERS ACCOUNT. THIS IS NOT ME THAT THEY GET TERMINATED. THEY ARE FACING A LAWSUIT IN L.A. RIGHT NOW OVER ACCUSATIONS THAT THEY KEPT A DOG SITTER ON THE PLATFORM EVEN AFTER A DOG DIED IN HER CARE. SO THIS IS PLAYING OUT IN COURT. WE ARE GOING TO SEE WHAT HAPPENS WITH THAT. CLEARLY A LOT OF QUESTIONS ABOUT WHAT HAPPENS WHEN THINGS GO WRONG. WE ARE A SOCIETY OF CONVENIENCE NOW. THERE IS THAT SIDE WHERE YOU JUST DON’T KNOW WHAT YOU’RE GETTING. THANK YOU SO MUCH. WE APPRECIATE IT. YOU CAN RETURNED BY PHONE OR EMAIL, WHATEVER’S GOOD FOR YOU.

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6 Responses

  1. N Email says:

    So sorry for their loss.

  2. Jasper Zanjani says:

    How tf does a dog drown

  3. Manny B. Coronado says:

    It's a dog. Get another one. Geez. We have bigger issues that need resolution for our country. Not a damn dog. I have pets too. Accidents happen. I'm not gonna freak out about it. This isn't newsworthy.

  4. Marvin Gonzalez says:

    They need sue Rover the CEO 100%

  5. Cole Turner says:

    Life is good if this is the worse thing to happen to you…

  6. _lil_gummy says:

    Lol my frenchie can swim

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